giligames Privacy Policy — Our Commitment to Protecting Your Information

Giligames (referred to as "we", "the platform", or "giligames") takes the protection of your personal information very seriously. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure.

This policy applies to the giligames website, mobile application, and all associated services. We comply with applicable data protection laws and regulations and are committed to being fully transparent about how your data is handled.

By creating an account or using the giligames platform, you agree to this Privacy Policy. If you do not agree with any part of it, please refrain from using the platform.

Giligames collects various types of data necessary to deliver its services. The details are outlined below:

Giligames collects data through a number of methods. Each method is described in detail below:

• Direct Registration: Information you provide when creating an account — name, email address, mobile number, and so on.
• KYC Verification: Information collected from documents uploaded to verify your identity.
• Payment Processing: Mobile banking or wallet transaction details during deposits and withdrawals.
• Automatic Tracking: Device and activity information collected via cookies and log files while you use the platform.
• Third-Party Verification: Information verified through authorized service providers for identity and age verification.
• Customer Service Contact: Information provided through conversations with our Support team.

Giligames uses collected data solely for lawful and necessary purposes. We never use your information unnecessarily. The primary purposes are:

• Creating accounts, verifying identity, and ensuring login security.
• Processing deposits, withdrawals, and other financial transactions.
• Operating gaming services and providing technical support.
• Sending bonuses, promotions, and personalized offers (based on your consent).
• Preventing fraud and ensuring platform security.
• Meeting legal obligations and preparing reports for regulatory bodies.
• Ensuring responsible gaming and supporting players experiencing difficulties.
• Improving the platform and enhancing the user experience.

We never transfer your data to third parties for sale. Data is used strictly within the limits necessary to provide our services.

Giligames does not sell your personal data to third parties. However, limited information may be shared in specific circumstances necessary for operating the service:

• Payment Processor: Information required with mobile banking and electronic wallet operators to complete transactions.
• Identity Verification Service: With approved third-party verification providers for the KYC process.
• Security & Fraud Prevention: In risk assessment with cybersecurity service providers.
• Legal Authorities: With the relevant authorities in response to legal orders or court directives.
• Regulatory Authority: With the responsible authority for licensing and regulatory compliance.

Giligames uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: To maintain your login session and operate core features. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language, theme, and similar settings.
• Analytics Cookies: Reviewing platform usage to improve our services. These do not reveal your identity.
• Security Cookies: To detect fraud and unauthorized access.

You can disable non-essential cookies at any time through your browser settings. Note that some platform features may be affected as a result.

Giligames employs industry-leading security measures to protect your data. Our data protection framework is structured across the following layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Databases: All stored information is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Access Controls: Staff have access only to the information they need.
• Data Backup: Regular backups stored on secure servers.

Giligames retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: A minimum of 5 years as required by legal obligations.
• KYC Documents: 5 years after verification or as required by law.
• Gaming Logs: 2 years for dispute resolution.
• Customer Service Records: 2 years after the conversation ends.
• Cookie Data: Up to 1 year or until the browser closes (depending on type).

After the retention period expires, information is safely deleted or completely anonymized.

As a giligames user, you have certain fundamental rights over your own data. We fully support these rights:

Giligames is strictly prohibited for anyone under 18. We do not knowingly collect data from minors. Age verification is in place at the point of registration.

If we receive evidence that a minor has created an account, we will immediately close that account and delete all associated information.

Giligames reserves the right to update this Privacy Policy when necessary. We will notify you via your registered email and post a clear notice on the platform before any significant changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page after each update.

The "Last Updated" date at the top of this page will always reflect the date of the most recent version.

Contact us for any privacy-related questions, concerns, or to exercise your data rights. Our dedicated privacy team will process your request promptly.

• Email: [email protected]
• Response Time: Within 30 business days
• Language: Available in both Bengali and English

If your complaint is not resolved to your satisfaction, you may file a complaint with the relevant data protection authority.